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Vol. 3, No. 1, Spring 2003
Up one levelInterview with Franck Riboud of Group Danone: Creating value - pragmatically
Culture and values are increasingly critical to competitive edge. But ultimately, progress comes from a pragmatic focus on tools that deliver value, by Alan Mitchell and Ludo Van der Heyden
A new competitive landscape
An ongoing global revolution in business is transforming ‘the secrets of competitive success’. Control is now strategically more important than ownership, by Peter Nolan
Retail internationalisation: an organising framework
If retail internationalisation was easy, it would have happened a long time ago. Adapting to new markets is a subtle process: ‘learning how to learn’ is critical to success, by Luca Pellegrini
Interview with Seung-han Lee of Samsung Tesco: From lagging to leap frogging?
In Korea, mom-and-pop shops still have 69 per cent market share. Yet 50 per cent of consumers have broadband Internet access. Which way forward for retailers? by Alan Mitchell and Daniel Corsten
Oiling the wheels of global commerce
GSMP, EDIFACT, simplEB GCIP, GTAG. Are you up to speed with latest global standards initiatives? We review key developments, past and present, by Brian Smith
Smart forecasts for smart consumers
Forecasting consumer take-up of promotions is notoriously unreliable, causing endless inefficiencies. A new consumer behaviour model offers a ray of hope, by Arnd Huchzermeier and Ananth V. Iyer
Building on foundations of sand?
Virtually every major supply chain initiative within ECR assumes companies are working with accurate inventory data. This could be a big mistake, by Nicole DeHoratius and Ananth Raman
Rooting out out-of-stocks
Out-of-stocks irritate consumers and create financial losses for retailers and their suppliers. But new tools are being developed, and progress can be made, by Gerhard Hausruckinger and Felix Hasse
Running on empty?
Everyone knows retailers and manufacturers could improve their transport efficiency. But what is a realistic target? New research in the UK provides some useful benchmarks, by Alan McKinnon, Yongli Ge and Duncan Leuchars
Lean and green: 'doing more with less'
Firms are under pressure to prove their environmental credentials. Now a win-win way of weaving ‘green’ considerations into business decisions is emerging, by David Simons and Robert Mason