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Vol. 2, No. 2, Winter 2002
Up one levelCreating a customer-driven supply chain
by Daniel T. Jones and Philip Clarke
ECR: a pragmatic approach
by Daniel Corsten and Arnd Huchzermeier
ECR: a “fresh” look from Japan
by Hirofumi Matsuo and Yasuaki Takeda
New forms of CPFR
by Katerina Pramatari, Dimitris Papakiriakopoulos, Angeliki Poulymenakou and Georgios I. Doukidis
Rising to the challenge of out-of-stocks
by Thomas Gruen and Daniel Corsten
A practical way to shrink shrinkage
by Adrian Beck, Paul Chapman and Colin Peacock
Why can’t I buy that towel?
by Peter Jordan
The triumph of human values
by Fred Crawford
Rethinking consumers and the Internet
by Maria Frostling-Henningsson
Taming the “last mile”
by Hannu Yrjölä, Kari Tanskanen, Marianna Herold, and Jan Holmström